Idiom Definition:
"to get the runaround"
to be given misleading or evasive information such that it is extremely difficult to get what you are trying to get
Synonyms:
bureaucracy, bureaucratic, circular, delay, detour, difficulty, diversion, elusive, evasion, evasive, holdup, labyrinthine, meandering, oblique, obscure, obstacle, protocol, roundabout, run-around, stonewall