Asking to be called back, leaving or taking a message
taking a message
I’m sorry but Fred isn’t at his desk right now, can I take a message?
Mr Green is in a meeting, would you like me to take a message?
I’m afraid Ms Jackson is away this week, would you like to leave a message?
He/She is unavailable at the moment, can I take a message?
asking the caller to call back
I’m afraid she is busy right now, would you mind calling back later?
asking to leave a message
Would you mind taking a message?
I’d like to leave (him/her) a message.
leaving a message
Please tell (name) that…
Please let (name) know that…
(I called) (I need to discuss X with (him/her)
(I’d like to re-arrange x)
Please ask (him/her) to call me back.
Please ask him her/him to contact me about….
My telephone/mobile number is…
passing on the message
I will tell him/her you called
I will pass that on to him/her
I will let him/her know
I’ll make sure he/she gets your message
Ok I’ll call back later
Ok I’ll try again tomorrow/later
Could you spell that please?
How do you spell that, please?
I’m sorry I didn’t catch that.
I’m sorry, could you repeat that please?
I’m sorry, I can’t hear you, could you please speak up a little?
Would you mind speaking a little slower?
asking for the name/company
I’m sorry, I didn’t catch your name.
Could you please repeat you name?
What was the name of the company please?
Can I just check your name? I’ll spell it.
asking when somebody is available
When will he be back/available?
When is a good time to call?
asking somebody if they can call back later
I’m a little busy at the moment, would you mind calling me back later?
I’m afraid I can’t talk right now, would you please call me back later?
Could I call you back later? I’m a bit tied up right now.
connecting the caller and asking to be connected
asking someone to hold
Wait a moment please.
I’ll just put you on hold for moment.
asking to be connected
Could you please put me through to (Fred Samson) (the sales department)?
Could you please connect me with (the finance department) (Ms Louis)
Just a moment, I’ll put you through
One moment please, I’ll connect you
saying the line is busy
I’m afraid the line is busy
I’m afraid his phone is engaged.
ending the call
Give my regards to…
Thank you very much for your help
Thanks for calling
Thank you for calling
It was great to hear from you
Speak to you soon
Take care, bye bye
Thank you for your time
Cheers, then bye
Cheers, then bye